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Application Support Technical Specialist

Job Summary
Reference: E90414

Are you experienced in providing intermediate technical support for business-critical services and/or infrastructure and have project management experience in a progressive ICT environment, with a strong customer focus and a demonstrable track record of innovative thinking, project-based delivery and productive interactions across multiple teams? The Enterprise Infrastructure and Services division seeks a Systems Engineer to develop infrastructure and services through project work, to design, maintain and manage complete systems, support ICT systems, services and infrastructure and provide technical leadership in a complex and heterogeneous systems and infrastructure environment. This is a role which plays a critical part in ensuring that UCT derives value from its investment in IT infrastructure and reports to a senior manager.

Responsibilities include:

  • Providing highly technical support for business-critical services, systems and/or infrastructure.
  • Maintaining and managing business-critical ICT systems and/or infrastructure services.
  • Troubleshooting, remediation and optimization of business-critical services, systems and/or infrastructure.
  • Provides technical leadership for one or more system and/or infrastructure service components.

Required non-technical skills include:

  • Ability to prioritize and manage work under pressure.
  • Excellent written and spoken communication skills.
  • A strong customer service ethic.
  • Ability to work as part of a team.
  • Analysis and problem-solving ability.

Minimum requirements include:

  • Relevant qualification at NQF level 7 and/or 7 years' experience in enterprise ICT applications and infrastructure and support
  • Expert in SharePoint administration and site configuration; on-prem and/or Office 365
  • Expert in application life-cycle management methodologies including technologies
  • Expert operating system knowledge at advanced administration level: Linux and/or Windows
  • Working knowledge of Single Sign-on/Federation technologies such as CAS, SimpleSamlPhP, ADFS or Shibboleth
  • Working knowledge of virtual hosting environments: VMWare, HyperV, Citrix etc.
  • Working knowledge of implementing and configuring Software as a Service solution
  • Working knowledge of network infrastructure services e.g. DNS, DHCP and various networking protocols


  • Web server administration, configuration and optimization (Apache, Tomcat, IIS).
  • Database administration (MS SQL, MySQL, PostgreSQL, Mongo or MariaDB).
  • Application performance monitoring, troubleshooting and optimization.
  • Project management principles.
  • Proven experience with opensource application configuration and administration.

The annual remuneration package, including benefits is R578574 to R680673 per annum

To apply, please e-mail the below documents in a single pdf file to icts-jobs@uct.ac.za:

An application which does not comply with the above requirements will be regarded as incomplete.
Only shortlisted candidates will be contacted and may be required to undergo a competency test.

Telephone: 021 650 3012
Website: www.icts.uct.ac.za/
Reference number: E90414
Closing date: 23 April 2019

UCT is committed to the pursuit of excellence, diversity and redress in achieving its equity targets. Our Employment Equity Policy is available at http://www.uct.ac.za/downloads/uct.ac.za/about/policies/eepolicy.pdf.

UCT reserves the right not to appoint.

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